投诉过程
Whenever possible, complaints are handled locally/departmentally and are routed through the next review level as necessary. The desired outcome of this process is that the complaint be resolved at the most local level with an opportunity for the complainant to pursue the matter at the next highest level if the proposed solution is not satisfactory or if no resolution is possible.
Federal regulation (HEA Title IV, CFR, Sections 600.9 and 668.4 (3)(b)) states that all Title IV eligible institutions must have and disclose a state administered complaint process. To comply with this requirement, Grossmont大学 has enacted the following procedures.
准学生和在读学生提交所有类型投诉的流程：
- To submit a complaint email to the department supervisor/chair detailing a summary of the problem, including the steps taken to resolve the issue, and the desired outcome. If, after meeting with the department supervisor/chair, you are not satisfied with the outcome, contact the administrator of the appropriate department or division. If, after meeting with the administrator of the appropriate department or division, you are not satisfied with the outcome and have taken the appropriate steps to resolve the matter throughthe established chain of command, contact the vice president of that division.
- 投诉人也可以使用校园投诉表格投诉将被转到相关部门。
社区成员提交各类投诉的流程：
- To submit a complaint send an email, detailing a summary of the problem, including the steps taken to resolve the issue and the desired outcome to the Vice President ofAdministrative Services, Vice President of Instruction, the Vice President of Student Services, or the College President.
- 投诉人也可以使用campuscomplaint形式投诉将被转到相关部门。
Process for Submitting Unresolved Complaints from Prospective Students, 当前的学生, and/or Community Members to the State Level:
- Although it is our goal to resolve complaints at the campus level, there may betimes when a complainant is not satisfied with the outcome. In these situations, the complainant is encouraged to contact the California Community College Chancellor's Office: 投诉程序公告
- 歧视投诉有一个单独的链接。 (见下文)
提交歧视投诉的程序：
- For more information regarding submitted a complaint that pertains to unlawful discrimination, please visit thegrossmont - cuyamaca社区学院区（GCCCD）非歧视通知。
提交评审投诉的程序：
- To submit a complaint pertaining to the institution's compliance with academic program quality and accrediting standards, please submit the information to the Accrediting Commission for Community and Junior Colleges (ACCJC), which accredits the academic programs of the California Community Colleges. The link to submit your complaint may be found at:https://accjc.org/complaint-process/
(Nothing in this disclosure should be construed to limit any right you may have to take civil or criminal legal action to resolve your complaints.)